Human Communication. A Publication of the Pacific and Asian Communication Association. Vol. 15, No. 2, pp.121 - 138. The Influence of Conflict Management, Leadership, and Communication on Employee Job Satisfaction

The purpose of the current study was to provide scholars and practitioners with greater insight into the interplay between a supervisor’s leadership, conflict management, and communication competence; and how these behaviors influence the job satisfaction of employees. This study was also designed to provide a better understand of the role communication competence plays in the presentation of leadership and conflict management by supervisors. Participants included 245 full-time working adults from a variety of organizations in the Midwest. The findings indicated that the communication competence of supervisors served to be the greatest predictor of employee job satisfaction and was found to mediate the relationship between leadership and job satisfaction and conflict management and job satisfaction.